Refund policy

Return & Refund Policy

At Alpha Centauri Fragrances, we take pride in offering authentic fragrances, full bottles, and decants. Please review this policy before placing your order.

Returns

We offer a 30-day return window. You have 30 days from the date your order is delivered to request a return.

To qualify, your item must be:

Unused and unopened.
In the same condition in which you received it.
In its original packaging, with any original seals intact.
Accompanied by proof of purchase.

Opened or used fragrances, decants, and samples are not eligible for change-of-mind returns.

To request a return, email support@alphacentaurifragrances.com with your order number and the reason for your request.

If approved, we will provide return instructions and the correct return address in Florida. Please do not send items to a previous address or return them without contacting us first.

Return Shipping

If we sent an incorrect, damaged, or defective item, we will cover any required return shipping and provide appropriate instructions or a prepaid return label.

For eligible returns due to a change of mind, personal preference, or a customer ordering error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Please follow our return shipping instructions, as fragrances may be subject to carrier restrictions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and report any damage, defects, or incorrect items to support@alphacentaurifragrances.com, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. Keep the product and packaging until we provide further instructions.

Prompt reporting helps us investigate and submit carrier claims. Reporting an issue after 48 hours does not remove any rights you may have under applicable law.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. Final-sale exclusions do not prevent you from reporting a damaged, defective, or incorrect item.

Missing, Lost, or Stolen Packages

If your package has not arrived, or tracking shows it was delivered but you cannot locate it, please contact us promptly at support@alphacentaurifragrances.com.

For packages marked as delivered, please check the delivery location, household members, building management, and nearby neighbors.

We will help investigate with the carrier and review the available delivery information. A delivered tracking status does not automatically resolve every claim. Refunds or replacements will depend on the circumstances and applicable law.

Fragrance Preferences

Fragrance perception, longevity, and projection can vary depending on skin chemistry, environment, and personal preference.

We do not accept returns of opened or used fragrances solely because you dislike the scent or its performance does not meet your personal expectations. Unopened items may still qualify under our standard return requirements.

We recommend trying a decant or sample before purchasing a full bottle.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Opened or used fragrances.
Decants and samples.
Custom or personalized orders.
Sale items.
Gift cards, except where redemption or reimbursement is required by law.

These exclusions do not limit your rights regarding damaged, defective, or incorrect items, or any other rights provided by applicable law.

If you have questions about an item's eligibility, please contact us before purchasing.

Order Cancellations

Please email support@alphacentaurifragrances.com as soon as possible if you wish to cancel an order.

Cancellation requests can only be accommodated before processing or fulfillment begins and are not guaranteed.

Once an order has been processed, packed, or shipped, we generally cannot cancel it. Eligible items may be returned after delivery under this policy. Any cancellation rights required by applicable law remain unaffected.

Exchanges

We do not offer direct exchanges.

To receive a different item, request a return for your eligible product and place a separate order for the item you would like.

If we sent an incorrect or defective item, please contact us so we can resolve the issue directly.

European Union Right of Withdrawal

If your order is shipped to the European Union and EU consumer withdrawal rights apply, you generally have 14 days from delivery to notify us that you wish to withdraw from your purchase without giving a reason.

Please email support@alphacentaurifragrances.com to exercise this right. You must send the goods back within 14 days after notifying us. You are responsible for direct return shipping costs unless we agree otherwise or the goods are defective or incorrect.

Exceptions apply only where permitted by law. We do not automatically exclude all opened fragrances, decants, or samples from statutory withdrawal rights. You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

For a valid statutory withdrawal, we will refund the amounts required by law, including the cost of our least expensive standard delivery option where applicable, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or proof of return, whichever occurs first.

These statutory rights take precedence over any conflicting terms in this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund.

Your bank or card issuer may need additional time to post the credit.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@alphacentaurifragrances.com