Shipping policy

Shipping Policy

At Alpha Centauri Fragrances, we carefully prepare every order for shipment from Florida, USA. Please review the information below regarding processing, shipping costs, delivery, and shipping-related concerns.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, unless a different timeframe is stated on the product page.

Business days are Monday through Friday, excluding holidays. Processing for orders placed on weekends or holidays begins on the next business day.

Processing time is separate from carrier transit time.

If we cannot ship within the stated timeframe, we will notify you and provide the option to accept a revised shipping date or cancel for a refund, as required by applicable law.

Free Shipping & Shipping Rates

We offer free standard shipping on eligible orders of $60 or more to destinations included in our free-shipping offer at checkout.

The qualifying subtotal is calculated after discounts and before taxes and shipping fees.
Free shipping applies to the standard shipping option only.
Availability depends on the delivery address and applicable product shipping restrictions.
Shipping charges for orders below $60, destinations outside the offer, and any available upgraded services are displayed at checkout.

Original shipping charges are generally non-refundable, except when we make an error or applicable law requires reimbursement. Please refer to our Return & Refund Policy for details.

Shipping Methods & Delivery Estimates

We use carriers such as USPS, UPS, or FedEx, depending on the destination, products ordered, and permitted shipping services.

Available shipping options, charges, and estimated transit times are shown at checkout. If a specific carrier or service is not promised, we select an appropriate shipping method.

Delivery estimates are not guaranteed delivery dates unless a service is expressly identified as guaranteed. Carrier transit times begin after the carrier receives the package.

Tracking Your Order

Once your order is shipped, we will send a shipping confirmation with tracking information to the email address provided at checkout.

Tracking may take time to update after a label is created. A shipping label alone does not mean the carrier has received the package.

If your tracking has not updated or your order appears delayed, contact support@alphacentaurifragrances.com so we can help investigate.

Address Changes & Cancellations

Please verify your shipping address, including apartment or unit numbers, before completing your purchase.

If you notice an error or need to cancel, email support@alphacentaurifragrances.com immediately with your order number.

Changes and cancellations are not guaranteed once processing or fulfillment begins. Once an order has shipped, we generally cannot change the address or reroute the package.

This does not limit any cancellation or refund rights provided by applicable law.

Incorrect Addresses & Returned Packages

Customers are responsible for providing an accurate and complete shipping address.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we will contact you to discuss the available options.

Additional shipping charges may apply if you request reshipment. Any refund will be evaluated under our Return & Refund Policy and applicable law.

If the address error was made by us, we will cover the cost of correcting it.

Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us so we can review the tracking and work with the carrier.

If tracking shows “Delivered” but you cannot locate your package:

Check the delivery area and any secure locations around your property.
Ask household members, building management, or nearby neighbors.
Contact us promptly with your order number.

We will review the delivery information and assist with an investigation or carrier claim when appropriate. A delivered tracking status does not automatically resolve every claim.

Refunds or replacements depend on the circumstances and applicable law. Please contact us even if the carrier asks you to work directly with the sender.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and report any issues to support@alphacentaurifragrances.com, preferably within 48 hours.

Include:

Your order number.
A description of the issue.
Clear photos of the affected items.
Photos of the outer packaging, inner packaging, and shipping label.

Keep the items and all packaging until we provide instructions. Please do not return a damaged or leaking product without contacting us first.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. If a return is necessary because the item arrived damaged, defective, or incorrect, we will cover the required return shipping.

Prompt reporting helps with investigations and carrier claims. Reporting after 48 hours does not remove any rights provided by applicable law.

Shipping Restrictions for Fragrances

Perfumes and other fragrance products may contain alcohol and may be classified as flammable or hazardous materials for shipping purposes.

Depending on the product and destination:

Ground transportation may be required.
Air or expedited services may be unavailable.
Certain destinations or address types may not be eligible.
Additional packaging, labeling, or handling requirements may apply.

We ship only through services permitted for the products and destination. Shipping availability at checkout is subject to these restrictions.

If an order cannot be shipped using a compliant service, we will contact you and refund any items we cannot fulfill.

International Shipping

International shipping is available only where offered at checkout and where the products can be legally transported and imported.

Unless checkout expressly states that duties and taxes are included or prepaid, customers are responsible for applicable import duties, taxes, and carrier clearance fees.

Customs processing may extend delivery times. If an order is held, refused, or returned by customs, contact us so we can review the circumstances and available options.

Any refund or additional charges will depend on the reason for the issue, whether the goods are returned, and applicable law. We remain responsible for our own shipping or documentation errors.

Events Beyond Our Control

Severe weather, natural disasters, carrier disruptions, customs processing, and government actions may affect shipping or delivery.

If your order is affected, we will provide available updates and help determine the next steps. These events do not remove any cancellation, refund, or other consumer rights required by applicable law.