Shipping policy

Shipping Policy

At Alpha Centauri Fragrances, we are committed to transparency and professionalism in every order. Please review this Shipping Policy carefully, as it defines responsibilities, limitations, and conditions related to shipping, delivery, and carrier handling.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include shipping or transit time.
Orders placed on weekends or holidays will be processed on the next business day.

Once an order has been processed, packed, or shipped, it cannot be canceled, modified, or rerouted.

Shipping Methods & Carriers

We ship using reputable third-party carriers such as USPS, UPS, or FedEx. Carrier selection is at the sole discretion of Alpha Centauri Fragrances unless otherwise stated at checkout.

All shipping options, costs, and estimated delivery times are displayed at checkout. Delivery times are estimates only and are not guaranteed.

Shipping Rates & Fees

Shipping fees are calculated at checkout based on destination, weight, and carrier.
Shipping fees are non-refundable, except in cases where Alpha Centauri Fragrances has made an error.

Transfer of Responsibility (Risk of Loss)

Once the shipment is handed over to the carrier, Alpha Centauri Fragrances is no longer responsible for the package.
At that point, title and risk of loss transfer entirely to the customer, and the shipment becomes the responsibility of the carrier.

Alpha Centauri Fragrances is not liable for:

Shipping delays
Lost packages
Stolen packages
Damage occurring during transit
Carrier mishandling
Weather-related delays
Customs inspections or holds

Delivered, Lost, or Stolen Packages

If a package is marked “Delivered” by the carrier, Alpha Centauri Fragrances is not responsible for loss or theft, even if the customer did not physically receive the package.
Refunds or replacements are not guaranteed for packages marked as delivered.

We may, at our sole discretion, assist the customer in filing a claim with the carrier; however, such assistance does not constitute acceptance of liability or responsibility.

Incorrect Shipping Information

Customers are solely responsible for providing accurate and complete shipping information at checkout.

Alpha Centauri Fragrances is not responsible for:

Packages lost due to incorrect or incomplete addresses
Delays caused by address errors entered by the customer

Any reshipment resulting from incorrect address information will be at the customer’s expense.

Damaged Packages

Once the package has been handed over to the shipping carrier, Alpha Centauri Fragrances is no longer responsible for any damage, loss, or delay, as responsibility transfers to the carrier at that time.

If your order arrives damaged, you must contact us within 48 hours of delivery and provide:

Clear photos of the damaged item(s)
Photos of the original outer and inner packaging
Your order number

Failure to report damage within this timeframe may result in denial of the claim.

Please note that all damage claims are the responsibility of the shipping carrier. Alpha Centauri Fragrances may, at its sole discretion, assist you in submitting a carrier claim; however, such assistance does not constitute an admission of responsibility.

Approved claims, if any, will be resolved at Alpha Centauri Fragrances’ sole discretion, either through a replacement or a refund.

International Shipping

International orders may be subject to:

Customs duties
Import taxes
Brokerage fees
Local regulations

These charges are the sole responsibility of the customer and are not included in product prices or shipping fees.

Alpha Centauri Fragrances is not responsible for:

Customs delays
Seized, refused, or returned packages
Additional fees imposed by customs authorities

Hazardous & Flammable Materials Disclaimer

Perfumes and fragrance products may be classified as flammable or hazardous materials under carrier and transportation regulations.

By placing an order, you acknowledge and accept that:

Certain shipping restrictions may apply
Delivery times may be extended due to carrier regulations
Shipping methods may vary based on destination and carrier policies

Force Majeure

Alpha Centauri Fragrances shall not be held liable for any delay, loss, or failure to ship caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Carrier strikes
Customs delays
Government actions
Transportation disruptions

Limitation of Liability

To the fullest extent permitted by law, Alpha Centauri Fragrances shall not be liable for:

Indirect, incidental, or consequential damages
Loss, damage, or delay once the package has been transferred to the carrier
Inconvenience, lost profits, or business interruption related to shipping issues

Any liability, if determined, shall be strictly limited to the original purchase price of the product, excluding shipping fees.